Monday, July 21, 2008

No Complaining


I found this article on the Guideposts website and thought it fit perfectly with Be Positive, so I've copied it to share. For more Positive Thinking inspiration, check on the Guideposts link on my Worth Checking Out list.

Six ways to build a more positive workplace.
By Jon Gordon Jacksonville, Florida

"Everyone complains from time to time. But mindless, chronic complaining is toxic in the workplace. It's linked to increased stress, reduced productivity, even client loss and lower profits. Why not institute the no complaining rule, like my friend Dwight Cooper did at his nurse staffing company PPR? Morale and client satisfaction went up, and PPR made Inc. magazine's list of fastest growing companies. By eliminating mindless complaints, real and justified complaints can be transformed into solutions. After all, every complaint represents an opportunity to turn a negative into a positive.

Some tips:
1. Hold a complaining fast.
Monitor your words and thoughts for a day. You'll be shocked at how many negative thoughts pop into your mind and out your mouth.

2. Add a positive.
Tack a 'but' onto a complaint, and make it a positive statement. For example, 'I don't like long meetings, but I do like bouncing ideas around with my coworkers.' Use complaints to identify likes as well as dislikes.

3. Turn complaints into solutions.
Brainstorm several solutions for every problem you point out, and bring your complaint (and ideas) to someone who is in a position to address it. Don't bother venting to those who can't help fix the problem; it only creates a negative atmosphere.

4. Focus on 'get to' instead of 'have to.'
Think, 'I get to work while so many are unemployed,' rather than harping on 'having to' go to work. Express gratitude instead of resentment, and share that gratitude with others.

5. Create a positive environment.
Communicate with coworkers, bosses and subordinates clearly. Gaps in communication cause the fear and helplessness that's behind most complaints. Put the no complaining rule into practice and create a system through which justified complaints are identified and tackled.

6. Celebrate success.
Each night before bed, write down one great thing about your day in a success journal. At work, highlight people who turned complaints into innovative solutions."

1 comment:

Jim said...

Kelly,

Great post! Thanks for doing that. It's refreshing to see positive energy spreading. Keep it up :)

Jim
Executive Assistant to Jon Gordon

www.TheNoComplainingRule.com

www.JonGordon.com